Time Warner Cable of South Carolina Sucks

We interrupt our political coverage for a rant. 

One of the good things about having a blog is that someday someone will be googling "Time Warner Cable of South Carolina" and they will come across this page.  I still get lots of visitors to my "Pace Airlines Sucks" rant from a few years ago, and I like to think that maybe, just maybe, I've cost these corporate putzes a couple of the dollars they gouge us for in order to provide mediocre products and stupid ass customer "service" representatives.

We are returning to Time Warner because Bellsouth/ATT and DirecTV blow just as badly, and charge you more for the privilege.  When DirecTV touts all those great HD channels, they fail to tell that you can't get what you want, which is the freakin' Super Bowl or the World Damn Series in HD, because that comes from a local channel that they don't offer in HD.  They also fail to tell you that it costs $75 to come out and fix your freakin' HD receiver that one day just decides to stop providing you with about half of the other HD channels you're paying for.   But that's another rant.

I cooled my heels all morning waiting for the Time Warner drone to show up and install cable, phone service and Internet, you know, between 10 and noon.  When noon-thirty rolled around and still no cable boy, I call - only to be informed that I was supposed to prepay these morons for the first month's service and that by failing to do by July 18, they canceled my ever-lovin' frakkin order.

Granted, while it is entirely possible that had an actual human customer "service" provider told me this when I placed the damn order I might still have failed to actually do whatever I was supposed to do to pay it.  But since the adult in our family - the lovely and talented Mrs. Kelly - spoke with these idiots, I am absolutely certain that no one shared this little tidbit with us.

Not only were we not told we had to pay up front, we were given no instructions on how to do so.

As of this writing, I still don't know.  But just as a precaution, I've just written out a check for $130, made out to "Some Fucking Moron at TWCSC" and placed it in my mailbox, without an envelope or postage, in the hopes that the United States Postal Service has handled enough correspondence from irate cable customers to get it into the right hands.

Have a nice freakin' day.

Comments

[Ken in SC]

Yes! It worked! I was searching "Time Warner SC blog" and waalaaa! I'm here. Yes..TWCSC sucks. Not just your common, every day kind of suck. A special, unique SUCK! Years of experience in sucking. They are idiots.
My little ditty - one Friday night, after hours of troubleshooting an internet connection problem, the Roadrunner CSR tells me to swap my modem at the local office, between 9AM and 1PM Saturday. Okay..I showed up about 12:15PM Saturday and the office was closed. They changed their hours and never told the CSR's. The lady in the office saw me trying to open the door, and wouldn't even acknowledge me. I knocked..and knocked. I was about to break the glass with my broke dick modem..but reason came to my rescue....and my kids sitting in the car would have had a life time memory of Daddy smashing the Time Warner Cable office and running from the police.
No internet until the following Monday - my wife swapped the modem. No apology..nothing. They suck ass. Sweet, sweet ass.

However...AT&T, which now owns Bellsouth..sucks even more.
I used to have BellSouth DSL..and they sucked too.

[Bob in NC]

I live in Fayetteville, NC, and TWC sucks cock up here too, if that makes you feel any better. It probably shouldn't, but at least we're feeling each others pain. While I find service in this area to be generally shitty, most of it is at retail establishments I can easily avoid if need be. Unfortunately, there's only so many options for cable and internet.

I'm finding this cathartic, so I'll give you my whole rant.

I begrudgingly ordered the trifecta of services about 10 months ago. They of course told me about their promotional pricing (btw, they won't tell you what the normal price is and they will change it at will). Well, initially I was very impressed by the HD service. I noticed it skipped a bit sometimes, but still, it was pretty neat to see the clarity and it blinded me for a while about the shittiness, so I just didn't think about it much.

Now what was garnering my attention at that time was the internet only working about 10% of the time and the digital phone never working. After about 20 calls, several service visits, 4 changed modems, and some very upset days for me, I called them and told them I wanted to cancel the phone, receive a full refund for any service related to it, and that they had one day to get my internet working or I was going to sue them and devote a chapter about them in my upcoming book, which is essentially a consumer's handbook to the horrible business establishments in the Fayetteville. Think of it as something that is the exact opposite of anything the chamber of commerce would put out. Well, I wasn't writing a book (although it would be a decent idea) and I despise litigation, so I wouldn't sue, but I do adequately badmouth them, so maybe this evened out. I don't find it a coincidence my internet began working the next day after they sent out a tech who appeared to have used a computer before.

So, the months went on, and I began to notice the frame drop/skip (think of it as a scratched DVD type of signal or a visual broken record) was getting worse and worse. Now, I called several times, and while it's great to spend an hour on hold each time, I no longer believe them when they say they're going to send a signal to the cable box that should work out the problems. Well, what I should say is that I no longer believe that's going to do anything.

Essentially what it boils down to is they use cheap cable boxes and more than likely, everything else in their infastructure is cheap too. This results in their DVR never working, the signal always skipping, and of course, the wonderful freezing that requires unplugging and rebooting.

Oh, I forgot to mention. My cell phone is not a NC number, and their customer service will only receive calls from NC numbers. Because I cancelled the non working digital phone service, I have to use my neighbor's phone to call them. That's just a perk of doing business with them.

Wasn't it nicer in the 80's and 90's when you had to 30 dollar cable box that was kind of a piece of junk but never froze, all the while bringing about 60 channels at a cost of around 25 bucks a month? I don't remember ever wanting to go vandalize anyone's office or hop on the new fangled internet machine and complain about it.

[Chris]

I too am waiting for the Time Warner Cable drone! I hate the cable box, for month I've been telling them that I get better cable without the box.

Well they fixed that now I can't get cable without the freaking box!

I'm glad I don't own a hand gun or I'd be calling 911 already.

Peace Out!

[Drew Warren]

ok so i completely agree with you that twc sucks some of the biggest most disease ridden cock of all time. for fucks sake i ordered wireless networking..they sent me a fucking moron that had no fucking clue what the hell he was doing. first he couldnt get the damn drivers installed on my pc...i had to do it for him..then he couldnt even put a password on my wireless router..had to do that too. did i get a fuckin paycheck from twc nope...he did. then a few different customer service people from twc told me via telephone that i didnt need wireless i could just purchase another wired...router/modem/gatefuckinway and hook it up and just roll with 2 wired connections...word mofo...im all up on that..WRONG turns out you cant fucking do that. So what do i do..i re-order wireless .... 1st day .....NOTHING NADA SIP SILCH ZERO...dumbass mothafucka doesnt even come to my apartment..he cancels...yay.. 2nd day......yay hes here shit...its the same fuckin moron that came out the first time to install wireless...even fucking better he gives me a gateway that was obsolete 4 gd years ago man wtf...so now im paying for road runner...44.95....wireless networking...9.95.....TURBO FUCKIN ROAD RUNER...9.95( didnt even sign up for that just kinda given to me for no fuckin reason) and what do i get.. a shotty xbox live connection, whopping quick internet( 11.0 mbps) i know. WTF and better still i get 10 minutes on internet 38.6 minutes disconnected because these guys are fucking idiots.